All shipping rates are weight-based and calculated in real time using UPS rates.
Tracking details are emailed once your order ships via UPS Ground or expedited service. You can also log into your account and check the “My Orders” page.
Backorders are not available, but most products are restocked regularly. Check back often or contact Customer Service for details on incoming stock.
Because we process orders quickly, changes and cancellations cannot be made once an order is submitted. If you need to update your address, please contact the carrier directly after receiving your tracking number.
Yes. We offer international shipping via Fedex Connect Plus. Duties, taxes, and brokerage fees are the responsibility of the recipient. See our Shipping & Returns page for details.
We accept returns of unworn, unwashed merchandise within 30 days of purchase for a full refund. Customized items are only returnable if defective.
If you receive a defective item, contact Customer Service with photos of the issue. A prepaid shipping label will be provided for the return.
We do not process exchanges. Returned items will be refunded to your original payment method, and you may place a new order at your convenience.
West Capital Lending sales reps place orders on behalf of key accounts. The goal is to enable account self-ordering later as the program expands.
A West Capital Lending-branded product with a dedicated area for the account’s logo or message, used for promotions and events.
At checkout, select “Co-op.” You will be directed to a West Capital Lending co-op submission form. The West Capital Lending team reviews and approves the submission. You will receive confirmation once approved.
Yes. Select “Credit Card” at checkout.
If co-op does not cover the full amount, the remaining balance must be paid by credit card. Most orders are placed when co-op covers the full total.
Each product shows its available decoration options. Some items support 1 to 5 print colors, others may be full color depending on the imprint method.
Yes. A digital proof is sent before production. You must approve the proof to proceed.
Production timing is shown on each product page and is based on the item selected. Most orders are produced within 1 to 3 weeks after proof approval (and after co-op approval if selected). Pre-order items may take longer, the product page will disclose the expected timing. For rush requests, email [email protected] or call (866) 697-4979.
No returns or exchanges on custom decorated co-brand items. If there is a decoration defect or production error, we will work with you on a remake or credit, depending on the scenario.
Vector files are best: AI, EPS, or PDF. High-resolution PNG can work if vector is not available.
Yes. The new platform does not carry over previous account details. Registering for an account allows faster checkout, order tracking, and access to past orders.
We accept all major credit cards and other secure payment options available at checkout.